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FAQ.

White Star Care offers reliable home care visits for those who need extra help with daily tasks. No matter what questions you or your carers may have, the answers can be found on our website - making it easy to get the support you need

  • What kind of management system is in place to ensure outstanding care delivery?
    White Star Care uses an all-in-one care management software (PASS) that enables us to manage the delivery of care with ease and speed. Carers are able to log in to an app on their phone every day, view their clients and schedule and record notes that is monitored by management. We require that all carers complete the tasks and notes required when logging in. Our team also use this system to allocate shifts, upload important information regarding clients and monitor actions and outcomes to ensure high standards of domiciliary care.
  • Are your caregivers licensed, trained, and background-checked?
    Yes, we employ licensed and certified caregivers who undergo thorough background checks and regular training to ensure they meet our high standards of care.
  • Can you provide both short-term and long-term care options?
    Yes, we offer flexible care options, including short-term respite care and long-term care plans to cater to your specific needs.
  • How do you match caregivers to clients? Can we meet the caregiver beforehand?
    Our matching process is based on your loved one's needs and preferences. We carefully select a caregiver who best aligns with your requirements. You can certainly meet the caregiver before they start providing services.
  • What are the costs associated with your home care services?
    Our costs depend on the level of care required and the specific services chosen. We provide transparent pricing details during the initial consultation.
  • What is the process for creating a personalized care plan for my loved one?
    Our team conducts a comprehensive assessment of your loved one's needs, preferences, and health conditions. Based on this information, we create a personalised care plan printed out and kept in a file for you.
  • Can your caregivers provide specialised care for individuals with specific conditions (e.g., Alzheimer's, dementia, mobility issues)?
    Yes, our caregivers are trained to handle specialised care for various conditions, including Alzheimer's, dementia, and mobility issues.
  • Is the agency available for 24/7 care or only specific hours during the day?
    We provide both 24/7 care and flexible hourly care options to accommodate your loved one's needs.
  • How do you handle emergencies or unexpected situations?
    Our caregivers are trained to handle emergencies and follow specific protocols. We have a support team available 24/7 to address any urgent situations.
  • Are your services available on holidays and weekends?
    Yes, we offer our services 365 days a year, including holidays and weekends.
  • What steps do you take to maintain continuity of care if a caregiver is unavailable?
    We have a backup caregiver system to ensure continuity of care in case the primary caregiver is unavailable.
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